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" ... Forethought's Agatha is an AI-based customer service platform that solves, triages, assists and presents discovery on customer interactions. Agatha is an AI-powered customer support agent using machine learning and natural language understanding to immediately respond to customers to resolve simpler issues, automate repetitive routing and provide real-time assistance. Notable customers include Instacart, MasterClass, Gusto and Carta. ... "
" ... “We have a very clear internal communications policy that triages communication[s] based on importance so people aren't being interrupted by emails and phone calls all day,” she said. ... "