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" ... Larry: I would imagine, for example, that it knows your voice but has never met me before. How will it know when it transcribes this podcast? If you’re speaking, or I’m speaking? ... "
" ... Now, one company is doing its best to close the gap. Trint – the word comes from the words transcription and interview – takes your recordings and transcribes them. ... "
" ... This method transcribes calls, breaks them down, prioritizes, sorts and automatically handles them whenever possible. ... "
" ... Thousands of sales teams rely on Gong’s natural language processing capabilities to close deals and shorten sales cycles. “99% of the information shared by customers never makes it to the CRM and the 1% that does is heavily filtered,” says CEO Amit Bendov of the software landscape when he started the company. Gong, he says, translates the information into “higher-order insights.” First, it transcribes customer emails, phone and video calls, then it employs machine learning to analyze everything from when a customer is ready to be pitched for a product refresh to which deals are at risk of being lost. “When we started the company, AI/ML just crossed a threshold of being good enough for our needs,” Bendov says. “Had we started the company a couple of years earlier we might have not been successful.” ... "
" ... With Service Cloud Voice, Sonder can focus on not only improving the guest experience, but also how to reduce the cognitive burden for their representatives with real-time transcription. Natural language processing from Amazon Web Services (AWS) paired with Einstein AI transcribes calls live and connects the transcript data to guide agents through processes, answers, workflow, and even automation. ... "