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" ... •Tradeskill/tradecraft: How to respond in the situations when you simply can’t say “yes." A tricky part of the dictum that “the answer should be yes” is the reality that you can’t, actually, always say yes. This is where tradeskill comes in: learning to never say no without offering one or more reasonable alternatives; when you offer an alternative solution and an apology, it’s likely to make your “no” easier to accept: ... "