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" ... You will know a true professional when you see and hear from the person. They exude the same level of confidence exhibited on the job. They recognize that the packaging is as important in achieving the right level of confidence and also passing on trust to the potential buyer. When I say packaging I refer to the dressing, way of talk, smile and general disposition during all forms of engagement with a customer or prospect. Even if all or most of the sales activities over the phone such as telesales or inside sales, it is important to project a confident and trustworthy image. This can be projected through appearance, voice tonality and quality, delivery during an engagement, and in-depth knowledge of the business, related industries and potential customer business. ... "