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" ... Believing that teleaudiology was part of the future of hearing care, we’ve been experimenting with our virtual experience for the past five years. We found the hearing care environment in Asia was a great place to focus our early energy, as there was a shortage of audiologists and it was difficult for customers to travel to the limited locations. At the same time, in other markets, we discovered that customers weren’t comfortable receiving care or being seen on video. But in 2020, that changed, even for customers aged 60-plus. Perhaps the experience of using tools like FaceTime and Zoom to connect with their grandkids helped pave the way and break down those barriers. ... "