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" ... Also, we need to talk less and listen more. When patients enter care, the initial clinical interview - the history- can be overwhelming and feel like an interrogation. If tailored appropriately, the history can be transformed into an empathic exchange that builds trust. What if we re-imagine the clinical history and instead of starting with questions about the nature and duration of the medical complaint, the first question is about the patients’ deepest fears and skepticisms about seeking care or about past experiences that influence their perceptions about care? What if we started with probes like, “I understand it may have been tough for you to come here. Thank you for making the effort. First tell me your biggest concern about being here.” or “What matters most to you about your health?”. These prompts can help establish trust and assist in allaying fear, which is among the biggest barriers to engagement in care. ... "
" ... You need to know what are the cultural norms and expectations of your organization. Are there any cultural tensions? What are they? Have issues involving gender representation, LGBTQ+ or race been reported in your professional setting? What are the other leaders of your organization saying and doing about DEI? What are their social skepticisms and aspirations? Can you collaborate? ... "