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" ... 2. Embrace silence: Every time you'll be tempted to say something, don't. I've gotten more out of silences on customer calls than from a hundred analytics apps. ... "
" ... Also, in an uncomfortable conversation, expect there to be long silences. Get comfortable sitting in them; resist the urge to fill the dead air with filler words or verbal tics. Count to three in your head (or if you’re a fast counter, to ten) if you must, or squeeze your lips together to remind yourself to commit to silence. ... "
" ... As you do, resist the temptation to fill any awkward silences. It’s in the pauses between thoughts that the real issues often rise to the surface. Listening is the singular more powerful and under-used communication skill. ... "
" ... Awkward silences happen far more on video conferencing than in person and while they only last a few seconds, they often feel like an eternity. To avoid them, come prepared to challenge, prompt, and prod during a conversation. From experience, posing a question or challenge to a group every 5-10 minutes is enough to keep the group engaged and the conversation moving. ... "
" ... One of the core practices I teach my executive clients is the mindful check-in: taking regular inventory of our emotions and state of mind. You might do this with your organization as well. Are there any underlying clashes of philosophy? Is there anyone on your team who is not feeling heard? What topics prompt awkward silences? What do people secretly worry about? ... "