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" ... Forethought CEO Deon Nicholas knows you’re probably sick of hearing about chatbots. Once promised to provide human-like customer service at much faster speeds, the software’s lost much of its hype through head-scratching, rote answers and dead ends that can make you dream of speaking to a human being again. ... "
" ... Have you ever filled out a questionnaire too quickly? Perhaps it was a situation where you knew the correct answers by rote and started writing—only later to realize that the questions were nuanced in ways that you missed on first glance, and that the best responses weren’t straightforward and required more thought. ... "
" ... In fact, much of the work that customer service agents do today is rote, boring and frustrating for them. Smart organizations realize that such work is likely to lead to high turnover rates. Instead of tasking humans with answering an FAQ manually for the eighth time in one hour, refocus workers on solving customers' pain points and resolving complex cases. ... "
" ... Nana Ama Sarfo: We recently profiled you in Tax Notes. One of the things that I love about your story is that you very much followed your own path in a profession, tax law, that can be pretty rote. The idea is that after you graduate law school or graduate from the tax LLM program, you're supposed to go to a law firm, accounting firm, or go into the government. But you said, "Nope, I'm not ready for that just yet. I'm going to go in a different direction." ... "
" ... Robots and automated processes can make instruction more efficient, but learning is about much more than the rote lessons that programmed algorithms would repeat each semester as though students were rolling along a factory line. Humans have empathy for the developing minds of other humans; as such, they are uniquely capable of both recognizing and encouraging the curiosity and creativity that are essential for those minds to stay healthy and active. ... "