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" ... 2021: The year for resolving resilience! ... "
" ... Capturing these insights along with other interactions across sales, marketing, and operations and developing a holistic view of customer insights that everyone can leverage will empower all your employees to understand what customers want, expect, and experience. Instead of just resolving individual complaints, all functions can use the information to refine and create better experiences – from the initial e-commerce interaction to the final transaction and last mile of delivery. Plus, they can find the right time and promotion to cross-sell and upsell to individual customers. ... "
" ... I’ve seen up-close how resolving conflict changes lives, elevates performance and transforms working relationships. As a workplace mediator, executive coach and conflict consultant, I help to minimise the stress, wasted time, money and energy that conflict inflicts on individuals and teams, and instead channel those resources towards a healthier organisational culture.In 2007, I co-founded Consensio with Alexandra Efthymiades to build conflict resilient organisations and improve employee well-being through mediation, leadership development, conflict resolution training, coaching and online tools. We have partnered with the UK government on ground-breaking mediation pilots and our clients include large corporates, the public sector, SMEs, charities and NGOs.Email me at anna.shields@consensiopartners.co.uk if you would like to read some of the life-changing workplace mediation stories I’ve been privileged to facilitate, or to share your conflict experiences. ... "