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" ... Does your organization treat CX like a first-tier business objective, on par with the product or services you offer? Many don’t. They may listen to customers, but they don’t listen to all customers everywhere in the journey. They have analytics, but they aren’t integrated. They act, but they can’t prioritize actions based on business benefits. The results? They are siloed, myopic and behind the curve in a fast-moving CX environment. ... "
" ... I found Evangelos’ latest book a fascinating read and recommend Transportation Transformation: How Autonomous Mobility Will Fuel New Value Chains to anyone interested in the future of mobility in general and urban mobility in particular. The book shows how the value chains supporting urban mobility from the last century are broken and need to be redesigned using real-time data and AI-driven insights. Operating on the long-held incorrect assumption that urban mobility problems can be fixed by spending more government dollars on mass transit alone or encouraging entrepreneurs to create more ride-sharing and autonomous vehicles is myopic and misses the point. What’s needed is a framework that helps the world’s most congested urban centers confront one of their greatest challenges with data and AI-based insights, not increased taxes and prodigious government spending. Evangelos’ book delivers an invaluable framework and insights for helping to create a mobility renaissance. ... "
" ... In some cases, checklist security teams can have a blind spot when it comes to assessing and managing risk if it’s beyond the scope of whatever list they’re using to drive activity. While checklist culture may work well for some remote teams, it’s potentially myopic and rife with shortcomings. ... "
" ... It would be both myopic and ghoulish to speak of the coronavirus pandemic as simply a business problem and not acknowledge the very real human cost of the crisis. The price is high, in terms of those who have suffered and even died and the families left to deal with the grief and loss, as well as those who find themselves out of work and left to wonder if they will be able to have food on the table or a home for much longer. While all of us have our own struggles during this period, it should be stipulated that those dealing with the very immediate effects wrought by the disease are facing what are the greatest burdens. ... "
" ... “When I was younger I was so myopic about how I looked at the world and I think that was a very specific way to be, and I think that in retrospect I would try to look at it from more than one angle, if I could go back in time,” she said. ... "