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" ... You must also stay open and listen. Embrace compassion and step into empathy. Approachable leaders ask lots of questions before giving out answers or making any conclusions and jumping to assumptions about what their team members need. Sometimes it’s hard not to get paternalistic or maternalistic, especially when dealing with an employee with less career experience. Leaders often feel that they need to step in and rescue the employee or the task at hand. When employees tell them about a problem, effective leaders provide support through it rather than take it over. They have more hard conversations, not fewer. They approach conversations from a place where they show that the other person is not broken, not someone whose gaps they need to fill. The team member will feel that they can ask for the support they need from their leader. ... "