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" ... 4. Listen - This is an easy one: Just listen thoughtfully. To employees' ideas for job improvement... or their problems, concerns, frustrations, conflicts, dramas, kids' issues, parents' issues, grandparents' issues - you name it, I've heard it. Okay, so you do have to separate the wheat from the chaff and as a manager it can wear you out at times - but within reason, intelligent listening is an integral part of the job. (If someone is a chronic malingerer, and carps for the sake of carping, just tell them to knock it off and get back to work. But if someone is a good employee... well, people appreciate being heard.) ... "