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" ... (L)isten to Understand. Always begin first from a place of listening rather than speaking. Leaders tend to speak based on a heuristic they have about the person or team and often that judgment might not aid in helping teams grow. Listen to learn what the situation is from the lens of the team. Active listening begins first with the leader listening to understand the context of the conversation. The leader listens to what is said and what is not said, the energy, behaviors and the intention of the conversation. ... "