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" ... "The 'Pull' model for digital business-to-customer interactions makes customer engagement more humanized. In place of "noreply@business.com" emails, businesses are able to deploy interactive digital platforms for remote customer engagement. All of these interactions will be conducted within private digital channels where customers can reach brand representatives and collaborate to better resolve issues and improve the customer's experience with the brand. Concurrently, the brand will be able to have a managed overview of customer interactions for a persistent and continuous relationship." ... "
" ... Among so many other things, 2020 became the year when we realized exactly how important the human touch is. Eliza proved 50 years ago that people are willing to form connections with humanized machines, but 2021 could very well be the year the machines start to show a little humanity in return. ... "
" ... At a time where omnichannel is no longer an option, brands have to now do the reverse and pivot from offline to online, yet still ensuring a personalized experience is involved within the shopper’s journey to enhance its overall online brand experience. Consumers generally prefer a humanized touch and have a higher preference to shop from brands that they can interact and chat with. Conversational commerce combines the personal touch found in-stores and the convenience of e-commerce which ultimately reduces the friction of shopping online and brings much more value than that of chatbots. ... "
" ... No one was prepared for navigating a pandemic compounded with civil unrest. This perfect storm has served as a catalyst for change in workplace culture. The events of 2020 humanized every level of an organization as we encountered challenges together. With this has come a newfound need for compassion at work. ... "
" ... “Jewish community members had often been shown in art as more of a caricature with physical attributes that weren’t necessarily becoming,” Bates said. “In Rembrandt’s work, they became more humanized, showing nuances of their features and not looking similar to one another.” ... "