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" ... CMOs, Chief Customer Officers, Chief Experience Officers: Your customer isn’t the customer you used to know. Standards for engagement, touchpoints, communications, and the brand itself, should be reimagined for a digital-first world, digital-first expectations and standards, and more so, personalization and humanization across the customer journey and lifecycle. Speaking of brand, new pillars must reflect customer safety, values, trustworthiness, empathy, and the role you’ll play in a society in motion. ... "
" ... His team are involved with all aspects of the of the customer journey at Lilium. The landing pads, lounges and integrated services also need to introduce simplicity to the world of travel. “Customer satisfaction is at the center of our core values and this requires that we put our efforts into the humanization of the experience of flying with Lilium.” ... "
" ... I'm a freelance multimedia culture journalist and For(bes) The Culture contributor, with a distinct focus on features, music and popular culture, mental health, Black women and Black-owned businesses. I am a Brooklyn, New York native and a Spelman College graduate with a B.A. in English and concentration in Mass Communications. As a mental health advocate and suicide attempt survivor, I have a passion for the humanization of my featured interview subjects and storytelling about the subject's journey through self-love and personal growth. Prior to becoming a full-time freelancer, I worked at Island Records as a press assistant where I worked with artists including Nick Jonas, Jessie Reyez and Shawn Mendes. ... "
" ... Innovation, personalization, and humanization is now a constant. ... "