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" ... One analytics use case that’s frequently touted to CSPs are AI and automation systems that integrate with existing field service management, customer care and trouble-ticketing platforms. The goal with these systems is to quickly resolve outages and issues to keep services humming and customers happy. Succeeding necessitates being able to identify the root of the issue(s) and rapidly distinguish whether the glitch is in equipment that’s inside or outside at the customer’s site, in headend CSP gear, in a CSP data center or elsewhere in the network infrastructure. ... "