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" ... I work with many enterprise dialers that have found that their outbound calls have been inadvertently blocked or mislabeled as spam because of the tools' analytics or STIR/SHAKEN. This not only impacts day-to-day business calls — such as appointment setting, surveys and callbacks — but it could also be detrimental to Covid-19 contact tracing efforts and other critical calls. ... "
" ... To get us all started, here are my top five tips for dazzling dialers on your next video call – from skipping the coffee (gasp!) to zhuzhing up the room you’re in. ... "
" ... • They can help you coach your team: Most power dialers today have the option of “whispering” or “barging in.” This allows call center managers to provide notes to the agents and coach them on the call. Alternatively, they can take over if the account is really important or if the agent is struggling to close on their own. ... "