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" ... Back in the States, Errett had to shut down all color bars across the country, which employed two thirds of her 300-member team. She again got creative. “We could’ve let them go, but we decided to pivot and turned them all into call-center employees.” Within ten days, Madison Reed ordered 200 Chromebooks and headsets and trained all 200 colorists as call agents. Errett says it was a win-win. “We would have had massive customer service issues without licensed colorists.” ... "
" ... Errett, a former E-Trade CEO and venture capitalist, gravitated toward the beauty industry after learning that while 75% of women dye their hair (52% of them color at home and 48% at salons), the $15 billion industry, long dominated by Clairol and L’Oréal, was in need of major touch-ups. She drew inspiration from Dollar Shave Club, Harry’s, Birchbox and other wildly successful subscription startups. In addition to delivering dye kits directly to the customer, Madison Reed uses a mix of augmented reality, artificial intelligence and uploaded selfies to help users find their perfect color match online, be it subtle cinnamon brown highlights or a full head of silver ash. It also operates a call center staffed with certified hair colorists. ... "
" ... I didn’t let this small victory go to my head as I knew I had tons more to learn. Being thrown directly into working on clients and skipping the assisting phase, I craved to learn from everyone around me. I worked in a bustling salon in DC with a diverse clientele and never passed up a chance to watch stylists and colorists work. I rotated between people when I wasn’t with my own client. I didn’t sit down, I didn’t take breaks, I asked a million questions. All I wanted to do was absorb. ... "
" ... To complete the diversity of commissions, Moss and Lam employ a team of 20 artisans from a multitude of disciplines: painters, artistic technicians, colorists, master carvers, and illustrators with their backgrounds as diverse as their ages, from a 25 years old recent art college graduate to a European senior sculptor who had been working in public art commissions. ... "