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" ... AI and chatbots can be your secret sauce for employee happiness. ... "
" ... At the end of 2019, my similar column mentioned retail uses of vision and chatbots being more integrated into other applications during 2020. That happened and chatbots have now become a “must have” in most customer interaction interfaces. That has meant a more minimal coverage this year. Retail use of AI vision continues to expand, but in the opposite way of the acceleration mentioned in the first paragraph. The pandemic caused slowdown in retail means spending has slowed while survival is at stake. I expect to see that pick up again in the second half of 2021, as the vaccines become more widespread and consumer confidence improves. ... "
" ... What is it that makes chatbots so appealing to millennials when their parents often prefer a combination of self-service and human interaction? That’s not to mention their grandparents who would rather just talk to a human being in the first place. ... "
" ... • Using chatbots on your website and social media. This gives customers quick answers without overwhelming your team. ... "