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" ... Every company needs to anticipate customer needs and provide an easy, safe, and secure environment in which to purchase goods and services. State of the art customer service requires constant investment in technology and, most importantly, people. Innovation and advancing technologies bring new ways to serve customers. Data analytics, artificial intelligence, and predictive services use state-of-the-art expertise and technology to create a personalized customer experience, improve operating efficiencies, and increase revenue. There is a race to implement these new technologies and companies are finding these tools essential. Innovation is a double-edged sword, however. Along with new customer service opportunities, it also brings increasingly significant investment requirements in hardware, software, and people with new skills and knowledge to keep pace. ... "