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" ... Patient experience ("PX," sometimes) is an exciting and innovative area of healthcare. Yet I'm aware of the raised eyebrows and dubious chatter the subject can inspire. In the course of my work as a consultant and speaker on patient experience and patient satisfaction, I've encountered first-hand those in healthcare who think the subject is soft-minded, new agey, touchy-feely--and who don’t mean those terms as compliments. ... "