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" ... A friend of mine had an accident last year when their vintage car rolled and severely damaged the roof. Fortunately, the vehicle was insured by a classic car insurer marketed to enthusiasts. It was interesting to hear the concierge-like service they received. They initiated the claim online and got a callback, or rather several calls, from the adjustor, and follow-up emails on every step of the process. There was never a question on their claim status, and the auto body shop received payment for its work within weeks. It was a very human-centric customer satisfaction-focused process. ... "